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Prudence M
1 reviews | Active since Nov 2024
23 Apr 2026, 11:59
Problem not resolved with Eskom
I've been on 📞, WhatsApp, e-mails but my problem hasn't been resolved. My power has been restored but it has been tripping breaker, when it was raining and now globes are fusing, microwave turning on but not warming up, deep freezer making a funny sound, four head chargers are dead. I wanna thank Sikelela from Bellville branch because of her their technicians came but something is definitely wrong. Is Eskom gonna pay me for what I've lost?
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Replies (3)
Eskom's replyOfficial
23 Apr 2026, 12:38Dear Prudence
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
Best regards,
Eskom's reply23 Apr 2026, 12:38
Official
Dear Prudence
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
We acknowledge receipt of your query and apologize for any inconvenience caused. To enable us to investigate and assist you further, we kindly request that you provide your meter number/account number and reference number. Please send these details to ***. Once we receive the required information, we will attend to your query accordingly.
Kind regards
Eskom Team
Best regards,
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Prudence M's updateReviewer Update
24 Apr 2026, 13:34After all the effort I reported the matter to my councillor and he sent my reference number to Eskom and they came yesterday after five, thanks the team that was sent was very friendly and they fixed the problem and it was on the transformer apparently few people had the same problem some reported some didn't but problem is solved thank you to people that were helpful in this matter.
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Prudence M's update24 Apr 2026, 13:34
Reviewer Update
After all the effort I reported the matter to my councillor and he sent my reference number to Eskom and they came yesterday after five, thanks the team that was sent was very friendly and they fixed the problem and it was on the transformer apparently few people had the same problem some reported some didn't but problem is solved thank you to people that were helpful in this matter.
Eskom's replyOfficial
28 Apr 2026, 08:11Dear Prudence
Thank you for taking time to share your feedback. We value our customers feedback for our continues improvement efforts to enhance the quality of our services.
Kind regards
Eskom Team
Thank you for taking time to share your feedback. We value our customers feedback for our continues improvement efforts to enhance the quality of our services.
Kind regards
Eskom Team
Best regards,
Eskom's reply28 Apr 2026, 08:11
Official
Dear Prudence
Thank you for taking time to share your feedback. We value our customers feedback for our continues improvement efforts to enhance the quality of our services.
Kind regards
Eskom Team
Thank you for taking time to share your feedback. We value our customers feedback for our continues improvement efforts to enhance the quality of our services.
Kind regards
Eskom Team
Best regards,