Problem encountered

On the 30th of October we submitted documents, for registration of meter number, it has been a month and we have not been registered. Yesterday we bought electricity, when we tried to recharge it declined. This morning we called Eskom for clarification but no reference was given for the calls, the most important thing is that the electricity token has not recharged and there is no electricity available The meter number is: *** My ID number is: *** My phone number is *** My address is: 2867 Thantagane Street Gem Valley extension 1.