Prepaid meter blocked

I have calling Eskom several times since the week has started the agents keep dropping the calls pretending that thy can’t hear m when I ask them for h lo with meter box that I can’t put electricity says blocked out rejected all they reply they don’t know how to help me….. I have 3 days without electricity called this morning the first agent dropped my call again after asking to speak my prefared language for him to understand,the second caller a lady said my query has been logged she does not know when il be attended to…. We buy electricity but can’t use and call eskom for help still no help at that time holding to speak to an agent for a whole 45 minutes on the que this is not fair at all il be out of electricity for the whole week