Prepaid meter and no lights

I have been without electricity since last week Thursday as I am struggling with the new prepaid meter allocated to me. I have been to the customer service centre in Diepkloof and the people there are clueless. When I call the call centre I am given a reference number (currently I have 4 reference numbers) none f them are resolved. I am told that my matter is being escalated to the technician's supervisor. I don't need escalation I need service. Why give me this meter if you yourself and your employees do not understand.