prepaid electricity- meter no. ***

<p>Good day</p> <p> </p> <p>I would like to know why I have not been receiving my free electricity since June 2016, as I have not been exceeding my usual limit.</p> <p> </p> <p>And to top it off, when I try to claim the free token voucher via cellphone banking or internet banking there is either an error or a notification indicating that I have already been issues the number which is NOT the case</p>