Pre-paid meters just an inconvenience and a waste of time!

My mother who is 74 years old has been without power for over 2 weeks. She was given Customer Interface unit which is not functional. The meter box has 2 serial numbers that are not working. She has been at their offices daily to report since 04 March to 18 March 2019. The Eskom Call Centre has already loaded 4 different references numbers with a promise to attend to her query and no one pitched till to this day. She has respiratory problems and has a grandchild who is suffering from Asthma.

This is just totally unacceptable and the service is appalling!!!