POWER WAS CUT

We moved to Havre Plot 4 in Musina in Aprill 2014. I paid every account that was send to me via electronic mail. In May 2015 I received an account stating that I owe nearly 20 000.00 on my electricity account. Went to Eskom offices and the lady by the name of Christine explain that the account that I have received and paid was only for the admin fees did not pay for any electricity. I tried to make arrangements to pay off that amount on a monthly basis including with the new account. Nothing happened and my power was cut off. I feel this was not my fault why do I have to suffer without electricity if Eskom came every month to take the meter readings but I was not bill for that. They are at fault here even though I owe them the money they could have surely give me the chance to pay that amount on a monthly basis without switching off the electricty