Power supply problem

So I have not had any joy with eskom since I had a power supply problem from Saturday the 9th of January 2021.You spend time and airtime calling and they dont come.They close reference numbers saying you are not home while you waited by the gate the whole day or they claim to have resolved the matter without even checking anything.I am now on the 3rd ref number and even asked to speak to the supervisor two days back but still waiting even today.

Two ladies arrived at my place and asked to see slips that I buy electricity and they were reluctant to get off their car.Calmly so I gave them proof.One eventually came out to the house and didn't touch a thing and eventually after asking questions decided that they need to change the meter box(stand to be corrected of the name)by the pole and tells me that they will be back on the 13th.When I do a follow up I am told they closed the call immediately they left as they have completed the job while they didnt do a thing.

I just wonder who can really assist me or where can I escalate this to as I dont think I will ever get help from the eskom north rand with this reference numbers :***, *** and ***.

Thanks Molaetsa