Power supply outages without any assistance

My name is Pamela stewe residing at 38 sunset crescent macassar. My power supply went off Sunday night at about 22h30. I immediately logged a fault with Eskom. Received a ref number. I followed up on Monday morning and was informed automaticly by an answering machine that my fault has been excelated. Nobody called me back ever since. I even went home early from work to explain myself incase someone comes to assist. I then was informed that eskom technicians will visit our area to assist all who has power failure problems. Given my ref num to one if the technicians I wad informed and even shown on hus laptop that my problem will be sorted that same day which was 14 August 2024. My powernwent off on 11 August. I called everyday to see what my status is on their number which was given. The one day it state my fault has been excelated, the next time my fault has been activated. Still a conversation with an answering machine. My food get wasted and Eskom is a no show. It breaks my heart to be ignored as if you get the service for free. With the loadshedding we knew what to expect but this is scary because you never know when the power will go off. This situation cause damage to our electrical appliances.