Power outage for 7 days no valid reason

Dear Eskom Customer Service,

I'm writing to report a prolonged electricity outage at my parents' residence, S321 Nkomo Street, Site B, Khayelitsha, since Monday, 9 February. Despite multiple requests and a visit to the Eskom office, there's been no resolution or feedback.

My parents are elderly and vulnerable, relying on electricity for medical equipment and basic needs. The ongoing outage is causing significant distress.

Meter number: ***

Please provide urgent attention and a resolution. I look forward to a prompt respons.