Power outage

I am extremely disappointed with the service provided by Eskom during a power outage that began at 5 AM today, leaving us without assistance for hours. My mother, who is 63 years old and suffers from a chronic illness, requires her medication to be stored in the fridge, making this situation even more critical.

When I called Eskom for assistance, I was met with rudeness and unprofessionalism from a call center agent who identified himself only as "Herry." Despite advising him that I am not Zulu-speaking and requested to communicate in English, he responded dismissively and accused me of having a problem. I further clarified that I am Tswana and chose English for effective communication, but his attitude was condescending and unhelpful.

To add insult to injury, he refused to provide his full name when I asked for it, showing a lack of accountability. This level of service is unacceptable, especially during such a stressful and critical situation.

I urge Eskom to address this matter urgently and ensure proper training for their call center agents to handle customers with respect and professionalism. This is not the kind of service I expect from a national service provider.