Power outage

I have logged a call for my power outage. I have updated my meter number and got an sms to verify. On the 11/12/2024 I wanted to purchase electricity using the banking app but I got an error message stating that my meter can not be verified. I called eskom and was told that the electrician will come and attend and up to date I'm still waiting. On the 17/12/2024 I got sms stating that the technician came and my problem has been resolved meanwhile they never came.

It's been over a week since I waited for eskom Rusternburg to attend to my meter case. I did follow ups and nothing has happened.

My reference number is *** Contact no is ***