POWER FAILURE IN MY HOUSE

Good Day

I am experiencing power failure at my house and I have called three times already into the call centre to report this but on the two attempts my case was “rejected” With no reason, when I ask the agents what the reason could be they fail to provide with any reason…

The first reference number was: *** The second one say: ***

Please advise further as I am very livid by the level of service that I’m receiving. I have been