Power cut off

We had a power failure on the 2020.04.23. My neighbor contacted Eskom this morning and they gave her a reference number,351 928 904. I called again around 12 to make a follow up and the lady i spoke to told me that Eskom will not send any technician to our area because our monthly usage of electricity is less than 300 Walt's per month and now we are being investigated and its not just us our houses its almost the whole section. We do not mind being investigated as we do not have anything to hide but why must we suffer in the process? Eskom never communicated with us about their concerns, why are we being punished in this difficult times? Our food is going to be rotten, we are on lockdown, what must we do? Why are we being treated like *********?