Power cut

I am a very unhappy and very disappointed customer at this pointing time because of Eskom. My ref. No: *** is open since last month the 11th after they promised to send a technician to come and investigate the meter. We waited until last week Friday when they dispatched the technician and I assume they find nothing wrong with our meter and the power was open as per my neighbor because I leave my keys with them so that when Eskom send someone atleast they can open. My neighbor tested electricity before the tech by the name Romano left and the electricity was working, but surprising late when I got home electricity was not working again. I then called Eskom on Monday to find out if what is the problem again and what was the technicians' outcome and only to find out they do not even no that there was a technician in my house as if the technician was never sent by them. It is ready frustrating to work with such a big company but cannot keep any records as the results we are still sitting without power until today as it seems like no one knows if what is happening with our request. I really need someone to assist and. My number is ***.