Power cut

Since the power cut from the 19th June 2019, note that it has been over a month without electricity. Technicians from Lanseria came with a new transformer as they said power cut was caused by it, they never installed and connected it. We have been living in the dark from then till today.

One transformer which supplies few houses in our neighborhood gave problem and it is affecting few houses around the blocked. Myself and neighborscalled million times and given multiple reference numbers, we even tried visiting our branch in Randfontein and Lanseria where technicians are situated to try get help but with no luck. I feel we have exhausted all our avenue's and customer service that we call and technicians at Lanseria always promise to resolve the issue but nothing is happening and we just continuing on suffering without electricity.

Our neighbors have electricity on a daily and its painful to suffer without electricity yet we have been paying ESKOM for it.

This is UNFAIR and UNACCEPTABLE. It is winter and kids has to live in the dark and cold weather, they cannot even do school work properly and get well cooked meal due to this condition. Us as adult we try to live with the condition but it is very unfair.

Kindly advise the next level of escalation because we have tried calling and visiting the nearest ESKOM branches is not helping.