Power cut

Good day. I am still waiting for assistance since 11 September and today is the 17th of October with ref. No: ***. It is over a month being send from pillar to post without concreate solution. One of the ladies from Eskom call center told me that we might get help once the locked down is over and" the sad part is we don't know if how long is this lockdown going to take place as Covid cases are increasing again." I honestly feel like Eskom does not care about us as consumers as they keep on saying that they are escalating the matter but never get resolved. The worst is this, it looks like they cannot keep records as one lady from Eskom on Monday called me to find out if is this meter in Delft or where? I am really disappointed in Eskom. My number is *** or *** as I still need assistance. Thanks