POOR,PATHETIC SERVICE

On the 16th October 2022 I experienced an electrical outage at my home. I reported the matter immediately and received a reference number, 5 days later Eskom send out a technician after almost making 50 calls daily and sending emails and receiving 5-7 different reference numbers. Someone finally came out on the 5th day. That was the least of my worries I had to dispose of all my cold meats that I bought for the month of October. I received an email from Zethu Sonjica (CPRP) Customer Relations Area Manager with a claims form to fill in for my loss. I send the form on the (24/10/2022) with all information that was required of me to Esme Isaacs with whom I have been liaising via email for almost 7 months now and no communication has come from Esme if I don't email first. My documents have been forwarded to different people for investigations and no feedback until now. This is so frustrating cause I have a email trail since the complaint was logged and no one seems to get back to me with any kind of feedback.I hope this will speed up the process