Poor service with no feedback

REFERENCE NUMBER: ********** 48I have never experience such poor service .I reported a fault on the 28th March till today the fault is not sorted let alone feedback to begin with .I have been doing follow ups daily I'm given excuses that some is working on it and today is the last straw the person i spoke to said the query was sent to Butterworth with no response whose problem is it that someone has been given a job they cannot perform .I have a ref no for the call ********** 36 .Poor service that we go through in this Eastern Cape Province we are treated like dogs.I mean a week the meter no is : ********** 0542 the account is under Nolast gwija for God sake we have a grade 12 leaner who cannot do her homework because of this inconvenient I have never experience such poor service .I reported a fault on the 28th March till today the fault is not sorted let alone feedback to begin with .I have been doing follow ups daily I'm given excuses that some is working on it and today is the last straw the person i spoke to said the query was sent to Butterworth with no response whose problem is it that someone has been given a job they cannot perform .I have a ref no for the call ********** 36 .Poor service that we go through in this Eastern Cape Province we are treated like dogs.I mean a week the meter no is : ********** 0542 the account is under Nolast gwija for God sake we have a grade 12 leaner who cannot do her homework because of this inconvenient