Poor Service - Prepaid Electricity Application

On the 04th of September 2018 I completed and sent my application for prepaid electricity and was awaiting banking details to pay for the prepaid to be installed. I followed up via the call centre email which no one responded to date.

I decided to contact the call centre and was assisted by a gentleman called Ayanda. He stated that they sent me banking details in details in December which i did not received. I then asked him if they could resend the banking details or provide me with a new application to complete.

he stated that they will respond with feedback within 24 Hours and gave me a call reference number : Ref ********** 13 , to date no one has responded.

I do not know what to do at the point as I have tried the ESKOM sms no one responds, i have tried the e-mail , no one responds, I have tried the call centre number no one responds.

My prepaid eletricity application dates back to September 2018 , we are now in March 2019.

I need Eskom to give me a way forward.

Application Ref Number : ********** 63