Poor service or no attendance ofman urgent matter

I would like to express my dissapointment with the level of service we receiving from eskom.<br> <br> Meter number ***<br> <br> Repported an urgent matter on the 6/06/2015 evening whereby there pole and electrical wires were sparking with flames. I was given a ref number *** and was told technicians would arrive within an hour and none of that ever happened,i called again and was told they will make a follow up.<br> <br> The next morning 7/6/2015 i called again and was given a new ref number *** and was told a technician was given a job card and we should expect him within 2hours,the technician only arrived in the afternoon spend only 15minutes ,he switched off from the main supply put a clamp and back on. By the time he left,all lights were off,loadshadding in the whole area therefore he said the lights will come back on when electricity is back.<br> <br> When that happened,flames beggan to pop again and the situation was queit dangerous,morever,we have kids and the pole is a few meters away from our house.Which means the house could catch fire and we could all burn in the house. I called again on monday 8/6/2015 and i was told they will make a follow up on the same ref no. When i got