Poor service of all times

I have logged an incident with Eskom on 2nd June 2026 regarding power outage . Up until now I don't have power. Eskom is something else imagine closing a reference without assisting someone. The ref number is *** and the new reference number *** logged again on the 3rd of August 2026. I have called Eskom call centre and I'm told there same thing each and every time that a technician with be dispatched. This is nonsense. When are you dispatching these technicians or should I wait for Christmas