POOR SERVICE FROM ESKOM KHAYELITSHA DISTRIBUTION CENTRE AND CONTACT CENTRE ON ***

I had an issue where my house was broken into and I went to Eskom to submit the documents including an affidavit explaining the scenario of what happened where my electricity meter box was ******. Query submitted on the 29 June 2020 and till date no assistance. Been following up every week, advised consultants to write a note that can the technicians contact me when they are going there as I am not in the house due to not having electricity and I have an infant to stay there without electricity. No technician called me when they went on the 8 July 2020 so followed up again Thursday 16 July 2020 and I was advised that technicians went and I asked why wasn't I called no answer was provided, a new request for technicians to go was placed and they went however they required an id so they said I should call back again for them to come today (Friday 27 July 2020), called this morning since now 13:57pm no one has called me nor went there and I am panicking cause they will go and there will be no one again. Called the call center since 11am, number busy... 11:30am rings no answer at all after 13:00pm no answer or agent answers then hung up before I even greet.

Unprofessional service from Eskom contact Centre agents. very unhappy, I was advised to call Eskom after 4 hours if no contact has been and I have been trying since 11am no connectivity. Can this matter be dealt as an urgent requirement please as it over 2 weeks now since I have logged the request.

My Details are as follows: Meter NO: **********5 Contact Details: **********, alt **********. I explained to the consultant that I am also working and I cant be there to wait whole day but my partner was there since this morning and he also needs to leave now at 2pm, I am laying a complaint as I need assistance please from Eskom and as I have requested that can they contact me when they are on the way to the house so there can be someone there as we cant stay at a house without any electricity. Security questions were asked and I confirmed them including when the electricity was last bought.

Can someone please attend to my query and contact me when the technician are about to approach the house so there could be someone there to assist them.

I am very unhappy with the service I am getting because now calling from my number it doesn't go through but calling from work number it goes through as if my number has been rejected by the agents.

Hope this can be taken as an urgent matter as I am desperate please for the electricity the house is pitch black. :( :( :(