Poor service from Eskom

I shared my experience with Eskom few days ago, still today my query hasn't been resolved. All I get is my query has been escalated to relevant people. It's a month and 2days now I am without electricity. Eskom, is this you treat your customers? Do you really not respect us to this level? Your employees ask people for an offer (bribry)to help them. Is this how things are done in this company? What about us who don't have money to pay itjhotjho (bribery)? Do you mean it can take this long for a big company like Eskom to get new electricity meter boxes? I do not believe this.