Poor service from Eskom

We asked for help from Eskom to bring back our electricity because there is a problem with our meter box. Every time we connect the meter box to an outlet, it gives an error message saying "Search Pan." We called Eskom multiple times from Monday to today, and they said that a technician would be dispatched within 24 to 48 hours. But when we called again, they told us that Sundays don't count in that time period, so we had to wait from Monday.

Now, it's Thursday, and we still don't have electricity. When we called again yesterday, the guy on the phone told us that Eskom hasn't decided if they will help us remotely or will dispatch a technician. How will they help us remotely when we can't even charge our phones? This isn't the first time this happened. There was a time when we went 10 days without electricity. Eskom came after the 10 days, and they gave us an old meter box. The technicians didn't do their job properly, and that's why we're in this mess.

What is worse is that my parents are diabetic, and they need to keep their medicine in a fridge. Since there's no electricity, they can't keep their medication refrigerated, they could die. Eskom I'd putting them at serious risk.

I am very livid with the way Eskom has been handling things. It's been 96 hours without electricity, and now, it's gonna be 120 hours.