Poor service from eskom.

I am a resident of Protea glen ext 8 .I have been experiencing power failure from Monday 24/06/2019.I have been communicating with eskom but I am not getting any help I have 4 reference numbers .worse part I have a 7month old baby who drinks formular.I have lost hope on eskom as they are failing me as their customer how can one stay without electricity for 5 days in this cold weather with an infant in the house.