Poor service from eskom

Hello peter, I have received incompetence, bad experience from the customer service department call them to report faulty meter which doesn't wanna take my voucher number because of no connectivity network since last week Tuesday experiencing same problem until today and I have not been helped. As they have been sending technician to come and assist but no one came and after while I get an sms of power has been restored when I call eskom to report that no one came all they do is to log it again and give me difference reference number and I'm out of electricity now.. Please help