Poor service for elderly at eskom

My brother's meter does not accept the token. We went to eskom tlhabane and no help told to call the call centre. Called the centre after 30minutes someone answers and you hear their kids in the background and you are cut oof. Call again Lindy answers after 25minutes wait and she cuts you too. Try calling no response. Send an email to the customer service response talk to Alfred. Alfred cannot help and hence no reference. Send email to mobility response is to send email to northwest eskom. My brother is elderly has no email and no help don't know what to do he will be without electricity but with a token that cannot be of service. What do we do for him now?