Poor service ever, I logged a query they gave me a reference number since September 2024, I followed up they said it was resolved

Poor service ever, I logged a query they gave me a reference number since September 2024, I followed up they said it was resolved. I logged another query on the 23rd December they promised to send technicians within 24 to 48 hours today reference is resolved but how? No one came we've been out of electricity since September 2024 poor and bad service Eskom in Eastern Cape Cofimvaba kwa Mfula Mantanjeni location