Poor service; Empty promises; No electricity

<p>I've been promised my services to be back up after purchasing a home and having the account on our names since Monday 16th January 2017 but to no avail. I've called into the contact center and all they can do is promise to escalate it to Frans, Someone at eskom. <br />I opened the account on Friday and urge them to have the services restore due to fear of vandalism but they said they'll only do a reconnection at a fee of R750, and because we were promised service restored by Monday, we didn't feel the need to the extra fee. Now my question is, if you willing to do this if I pay you, why not do it because you have to???</p> <p>There re is no urgency to my right after paying a deposit of R3000. I've called in more than 4 times but just the same promises and there's no team leader that can make this much more urgent than an email.</p> <p>I need my services restored as need to do our COC's but cannot due to the electricity. Need a solution pronto.</p> <p>i want results not empty promises.</p> <p>Kinds regards <br />Maurice Hanslo</p>