Poor Service dilivery

Good Day i would like to tell of the bad service that I'm getting from eskom, My meter was changed by eskom last year around November and we were told to go an re register our meter of which my husband went to randfontein to register the new meter. A few days after doing that we tried using other Chanel's of buying the prepaid electricity and we were not successful, its been months we have been calling the contact centre an we are being taking from pillar to post the keep on telling us about 21 days or in 3 days the meter Will be fine, this is very frustrating as i have to go an buy else where which is not closer to home nor work and its time consuming as i work in a mall and the retail hours are long , so if this is the service that we are getting from eskom yet they want people to pay bills i think it really sucks.I don't expect to be treated in this manner as i also require the service that i pay for. I want this matter sorted because i can nit live like this as other days i sleep without any lights .