Poor service delivery of Eskom

<p>Because of my continuous queries to Eskom about very high accounts over the years, I was offered by Eskom an opportunity to be part of one or other initiative. In the mean time I also requested to have my old meter checked. Imagine my surprise when the prepaid arrived with only 5 units on. Being unfami**** with the system, I watched the unit like a hawk. Asking the installer about the units, he told me to purchase extra which I did. Unit however did not register the extra money. Being a pensioner and dependant on the electricity, I feel like I'm being abused. I am on a special diet for my health, will Eskom take responsibility for the food going rotten in my fridge and freezer. Who do I hold accountable. On making telephonic contact with the call centre, I received lots of reference numbers and one of the ladies actually cut me off. Such bad customer service</p>