Poor service delivery

Eskom at Lebowakgomo client service center fail me as customer I log the emergency call at Gamolapo in Limpopo province on date 01/12/2024 as per *** and *** till today the technician never attended the complain and the pole on our street was knocked down by car and now the life cable that are carring high voltage are hanging low about 1.7 meter high and the life of the children are at risk, and the official at eskom are not taking this matter serious. The coplain was also send to the email adress:*** but still no respond or reply from eskom. Please something need to be done at Lebowakgomo since we are compromised as the customers of eskom and we are paying the units but still living in the dark without electricity.