Poor Service Delivery and Incompetence

Friday night 3 December a bad storm kicks our Eskom phases down. Myself and my neighbors have been flooding Eskom Customer Service as well as the Chatbot Alfred with logging of faults and following up on logged faults since Saturday. We always get the same response "Eskom is aware of your issue. Our technicians are dealing with issues in your region. Please be patient. Thank you for your understanding." the best yet because we are only 4 residents complaining, being that we are all on the same side of the road "Your fault is not considered as a major issue"

Now we as residents are sitting without water due to us having boreholes, no lights, no means to cook, we cant use our electric gates without putting them on manual. We have been cast back to the dark ages due to Eskom's lack of service delivery and their incompetence. Is this what is becoming of South Africa.