Poor service delivery

I'm very unhappy with the way Eskom is failing us especially in the townships. I reside in Braamfischer ext2 and we have not had electricity and it has been more than a month now. Each time we log a call, then technicians come, we are told the problem has been resolved yet not until such time that we are told about a transformer that needs replacement. We are told it could take a year or so to resolve that and the question is why? We are desperate as some houses have Covid19 patients and how are they expected to recover. Again some households only have females and it is not safe because these ****s take advantage of such situations, we can all get ****d (including my 3yr old grand daughter) and we can never be able to call out for help when in the dark and phones off. Some have to work from home and obviously that's impossible. Neighborhood has even resorted to seeking legal intervention, which will be costly but because there is a lot at stake we have no other alternative. Can Eskom please hear our plea urgently.