Poor service

I have made contacts with eskom 3 time today as I have power problems at my house.Nokuthula told me that the network is poor after holding for 25minutes and promise to call and unfortunately she did not call.The 2nd consultant said my metre number is not matching my profile.i should go to the office to correct my profile.i went to eskom branch in Brits and I was made to understand that the office closed long ago as a result of covid.The last consultant said she will call me back and I am going to bed now without her call.I still don't have electricity now.So frustrating indeed as I did no go to work today.