Poor service

I bought electricity for R50 which is 18.8 units but when I recharge the token I only got 1 unit😲, then I called Eskom customer service, after waiting for almost an hour to be assisted, some guy named Henry ngwenya could not even assist, telling me that I must buy electricity again. As I am writing a review my electricity is about to go off, as I am unable to buy electricity again so there seems to be a problem with their machine. I am still waiting for feedback back meanwhile my power is about to go off then it will be another exercise of up and down to get the little machine to work again because should it get to zero, it becomes another problem.