Poor Service @Eskom

I am writing this in regards to the application that I have made 3 months ago for the Meter Box to be taken out from old House to the new House.The other request was for the Cables from the main pole to be changed as they are damaged during Constructions and are exposing danger to the children around the Yard.Ever since I app**** for the above no one had contacted me to advise on when are they coming to fix those.when I contacts my nearest Eskom Offices the line is always engaged,I called the National Eskom contact centre on many occasions without success as the claimed that they cannot be able to retrieve the status of my application .I am really confused and I don't what to do anymore.I also wish and believe that Eskom needs to have competitors who will be able to provide good service to the People.