Poor service at Eskom customer care

Bad, bad, bad. Terrible service. My mother received her new box in Jan 2020 was informed to go and register the new meter at Eskom offices which she did. Lock-down came the matter was never finalized, offices were closed. Again in 2021, we continued the process so the 65 year old woman can be able to purchase electricity everywhere like all SA citizen do. She has been sent from Pillar to post ever since and still the matter is not yet resolved. each consultant has his/her own procedure to explain to us yet no help provided. Even the new electricity boxes they're giving out are as terrible as their service. The 65 years old living in a rural area has to take a taxi to town to buy electricity though she has money in her bank she may not use other services such as cellphone banking or bank apps on top of that she has to go knocking at her neighbors to load this same voucher she had to travel kilometres to buy. Eskom consultants are *********** as they come. It is bad enough we have to deal with the load-shedding but these issues as well? I am amazed at this treatment while you're spending a lot of money on airtime to contact these *********** consultant who will send you from pillar to post for something that could be resolved in one day. I am disgusted!!