Poor service at Eskom and Staff attitude

Subject: Urgent Complaint About Lack of Service from Eskom

To Eskom Customer Service,

I am writing to express my extreme dissatisfaction with the service provided by Eskom over the past two weeks. My household has been without power for this entire time, and despite numerous attempts to contact the call center for assistance, we have received no resolution to our issue.

Yesterday , I took the initiative to visit the depot where the technicians are located in hopes of receiving some assistance. However, I was met with apathy and indifference from the technicians, who seemed unwilling to help. It felt as though I was begging them to do their job.They even told me tha they not gonna attend to me they are knocking off and that was at 14h30. When going back home I saw multiple cars marked Eskom in the fast food shops parking there and they were relaxing while we are suffering without electricity. Even the security told me that I won’t be assisted at this time maybe the work from 9 to 13h00.

The lack of power has had severe consequences for my family. Our food has spoiled, my children are suffering without power in the house, and my elderly parents are also struggling without electricity. Despite my best efforts to seek help, I have been unable to find a resolution to our problem.

I am urging Eskom to take immediate action to rectify this situation and provide the service that we are paying for. Our continued reliance on Eskom's services is being severely compromised, and I hope for a prompt response and resolution to this matter.

I trust that Eskom will take this complaint seriously and take the necessary steps to address the issue at hand. Thank you for your attention to this urgent matter.

Sincerely,

Nonhlanhla Mathebula ***