Poor service at Acornhoek Eskom

hello my name is Samantha, I am so furious as am writing to you about the poor service I got from Eskom acornhoek in Bushbuckridge, my mom app**** for electricity since last year may till to this we have not received, I don't no how many times my mom the to query the last she was told they forgot to submit her documents and we should wait for 3mnth and again and again till today no electricity at home. I called witbank call center several times to still their no help. I don't understand why is it difficult for them to come give is our metterbox. Am so angry at them for treating us like we have no rights.