Poor service and unfair treatment of pensioners

I am writing this review on behalf of my pensioner parents. We bought a new property in protea Glen last year then we proceeded to the eskom branch in randfontien to apply for a new meter box. We were told to pay an amount of R6100 and the connection would be done as soon as proof of pay was received. Payment was made on the 4th of September 2023 and since then we have been sent from pillar to post. I have emailed baloyimw on the 21/09/2023 with the pop. After I had been there numerous times with Nonhlana assisting us to call the technician. I then sent Lesego who then sent to vusi and patience however till this date 29 February 2024 I have received no response of assistance