Poor Service and No Assistance – Eskom

I have been logging complaints since Sunday, and every single day I am told the same thing: “A technician has been sent to assist.” Despite these repeated assurances, nothing has been resolved. I am a paying customer, and this level of service is unacceptable. I am not asking for special treatment — I am demanding the assistance I pay for. What makes this situation worse is that a technician did come through, but refused to assist me. He stated that he would not help with anything because he was “not assigned” to my issue. This is highly unprofessional. Technician vehicle registration: FN39YP Reference number: *** At this point, it feels like trying to do things the correct way gets you nowhere. Customers are left feeling like we might as well connect *******ly, because following the proper procedures clearly does not work. This experience has been frustrating, misleading, and a complete waste of time. Eskom needs to take accountability and provide proper service to its customers.