Poor Service and Lack of Response from Eskom Technical Team

To Whom It May Concern at Eskom,

I am writing to express my extreme frustration and disappointment with the service I have received from your technical team. On Wednesday, July 3, 2024, my Eskom electricity box exploded, and I reported the incident the following morning, Thursday, July 4, 2024.

Despite numerous follow-up phone calls, I have yet to receive a response or any assistance from your team. The reference number provided is ***, and my meter box number is ***.

I am a 69-year-old woman living at 7 Trevor Vilakazi Street, Mandela Park, Khayelitsha, 7784, and I have a pacemaker installed after a heart operation in 2019. The lack of electricity and repeated disappointments from your team are taking a toll on my health.

Your technical team came to my area with their equipment, assessed the situation, and chose not to fix the problem. They have since passed my house multiple times without offering any assistance.

I request immediate attention to this matter, and I expect a team to be dispatched to repair my electricity box as soon as possible. I would appreciate a prompt response regarding the actions you will take to address this issue.

Thank you for your attention to this matter.

Sincerely,.

Patience Nomonde Mpongo Ngcebetsha