Poor service and **************** by Eskom

I bought electricity with wrong meter number in December 2019 of R3500 and I reported this to Eskom at first i was promised that they will investigate and possible refund me if the token was not used but to my surprise they responded a month later in February 2020 and informed me that Eskom does not refund. So I escalated my query to Eskom head office asking them what were they investigating if they don't refund but Eskom head office (Des Govender and Sina Malemela and Martina Mamabolo) did not respond. By Mr Dube ***