poor service and attitude.

On Friday the 19 june .I had a power fault at my house.I reported the issue to eskom and I got a reference number to the call I had logged.despite numerous attempts to follow up with eskom I never got any assistance.later on I followed up with the call centre I was informed that my case was resolved Gower this was not the case.I attempted communicating with the engeener that had closed my case but I got bad attitude from him and he informed me that I will not get any service from him as he had closed my call.I am really dissapointed with the service I got from the 1service provider the country depends on.