Poor service

Poor service I have been unable to recharge my meter number since the 30th of January 2024. I reside at house number 1622 Extension 5 Senwabarwana Bochum. I have been calling since then without getting them and I used their online services without any response. I called on the 20th February 2023 and I spoke to a lady who said I must expect them today the 21st February 2024 and if they don't show up within 7 and half hours I must call agin. I phoned, they said our case is given to someone and now I must wait until the next day. And when I ask what to do if they hang on me