Poor Service

We closed our account and signed the Stop Service Agreement provided by Eskom officers from North West region on 31 August 2023. Eight days later were ceived our bill and we were charged for 8 extra days for Admin and Service fee, and that is contradictory with our cancelation agreement form (binding contract) signed on the supp**** Eskom form and send to Ruth ***) on the 31 of August 2023.

As we SIGNED AN AGREEMENT for the shut-off of the power to be done with immediate effect on 31 August 2023, when we stopped using any more power from Eskom. I demand that we can not be held responsible for the paperwork that was not done efficiently and the technician that did not show on time on 31 August or at least on the following day, 1 September 2023 to switch off the power at the pole on the property.

It's now 20 days later and we have still NOT received back our CORRECT deposit.

Strange that when you are 2 days late with your payment you are loaded with interest AND threatened via sms that if you don't pay immediately your power will be shut off.

VERY POOR SERVICE FROM ESKOM