Poor service

Words cannot even describe how I am fed up with eskom and their service, On the 29th of August 2019 3 very rude technicians came and found my daughter at home and told her they are here to switch off the electricity and gave a document and she must go to Randfontein to find out they did not even want to explain nor listen. I sent some to Randfontein and was told I must pay a fine of R6052.60 I made the payment on that very same day and was told it will take 3days for the technicians to come and fix the electricity today is the 12 September 2019 and I still don’t have my electricity back on I call almost everyday and I am told a different story by the call center agents that it takes 1 day call again it takes 7 working days they don’t have enough technicians, they will do a follow up or they have already sent the technicians they should be there by 11 or 12 I seriously don’t know what to do any more. My ref number is ***