poor service

We have been 5 weeks with out electricity made multiple phone calls and sent multiply emails as well technicians came out to review out meter box and told us its faulty we got excuses and round-around as to why it does not get replace eventually the box got replace but now our meter box is not picking up any signal and we can not put in a token as well I have been phoning since thursday the 12th march and its the 14th of march already and still here has not been any technician I gues we will be going week 6 with out electricity and Eskom does not care about a humans well being how long are we going to wait for a technician that's time around